Store Policy | La Luz Lifestyle
Your privacy, our responsibility
At La Luz Lifestyle, we attach great importance to your privacy. In this privacy policy, we explain what data we collect, why we do so, and how we handle it. We act in accordance with the General Data Protection Regulation (GDPR).
Controller: La Luz Lifestyle KVK: 80523773 BTW: NL003452363B40 E-mail: info@laluzlifestyle.com Phone: 0643538699
What data do we collect?
We collect data that you provide to us, such as:
- Name and address details — for processing and delivering your order
- Email address — for order confirmations, shipping notifications and, if desired, our newsletter
- Phone number — for contact regarding questions about your order
- Payment details — processed via secure payment providers; we do not store full payment details
- Browsing behavior on our website — via cookies, for a better user experience
Why do we collect your data?
We use your data exclusively for the following purposes:
- Processing and delivering your order
- Sending order confirmations and updates
- Answering your questions or requests
- Sending our newsletter, but only if you have explicitly subscribed to it
- Improving our website and services
- Complying with legal obligations
Newsletter
If you sign up for our mailing list, you will receive news, offers, and inspiration from La Luz Lifestyle. You can unsubscribe at any time via the unsubscribe link at the bottom of each email, or by contacting us.
Sharing with third parties
We never sell your data to third parties. We only share your data with parties that are necessary for the execution of our service, such as:
- Delivery services (for the delivery of your order)
- Payment providers (for processing payments)
- Email platforms (for sending our newsletter)
These parties may only use your data for the tasks they perform for us and are bound by confidentiality.
Cookies
Our website uses cookies to improve your visit. Cookies are small text files stored on your device. We use:
- Functional cookies — necessary for the website to function properly
- Analytical cookies — to gain insight into how our website is used
- Marketing cookies — to display relevant advertisements, only with your consent
You can disable cookies via your browser settings, but this may affect the functionality of the website.
Retention period
We do not store your personal data longer than necessary for the purpose for which it was collected, or as long as the law requires us to. We retain order data for up to 7 years after purchase due to legal retention obligations.
Your rights
Under the GDPR, you have the following rights:
- Access — you can request what data we hold about you
- Correction — you can have incorrect data amended
- Deletion — you can request your data to be deleted
- Objection — you can object to the use of your data
- Data portability — you can request your data in a common format
Send your request to info@laluzlifestyle.com. We will respond within 30 days.
Security
We take the protection of your data seriously and implement appropriate technical and organizational measures to prevent misuse, loss, or unauthorized access.
Changes
We reserve the right to amend this privacy policy. The most current version will always be available on our website. We recommend that you consult this policy periodically.
Complaints
Do you have a complaint about how we handle your data? Please contact us first at info@laluzlifestyle.com. You also have the right to file a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.